Terms & Conditions

1. GENERAL TERMS AND CONDITIONS

I. This website is owned and operated by Bella Floristry, ABN. 58 556 795 673

II. By accessing, browsing or using this website, you agree to all terms, conditions and disclaimers.

III. Bella Floristry may amend these terms and conditions from time to time. Any amendment is effective immediately.

2. DELIVERY

Delivery Fee Quote Guarantee

I. Prior to checkout, Bella Floristry agrees to quote and/or display the delivery fee.

Delivery Times

II. The delivery time selected by the customer is the latest the delivery can be made. The delivery can be made anytime, up to or before, the selected delivery time.

Saturday Deliveries

III. Saturday deliveries are not available, except when stated otherwise.

Sunday and Public Holiday Deliveries

IV. Deliveries on Sundays and public holidays are not available, except when stated otherwise.

Special Events Deliveries

V. Bella Floristry sets different terms and conditions in relation to special events. These include, but are not limited to, Valentine’s Day, Mother’s Day and Christmas.

VI. Terms and Conditions in relation to special events will be updated on our website from time to time and will be effective immediately.

Deliveries in Transit

I. Bella Floristry does not provide a track and trace service or an estimated time of arrival once products are in transit for delivery.

Hampers and other non-perishable gifts

I. Hampers and non-perishable products are dispatched with Australia Post or a third party courier.

II. Bella Floristry accepts no responsibility for delays associated with Australia Post or the third party courier actions.

III. In the event when the goods are dispatched with Australia Post, the recipient is not available to accept delivery and there is no safe drop-off point, the goods will be returned to the closest Post Office and a calling card will be left notifying the recipient to pick up the goods. This still applies when ‘OK Front Door’ or ‘OK Back Door’ drop option has been selected.

IV. Bella Floristry uses reputable third party contract couriers, including Australia Post. Whilst every care is taken to ensure accurate and safe delivery, we cannot guarantee unforeseen circumstances, such as damage or delay that results in a parcel not arriving at a certain time or place. Bella Floristry will work with the customer to assist in resolving any issues that may be a result of a third party failure.

V. In order to avoid any disappointment, please place your order early to provide us with the best opportunity to deliver your gift by your preferred delivery date. For further information please feel free to contact us.

Address Types

I. For Residential addresses, if a courier deems a delivery location unsafe, the order will be returned to the dispatch address and redelivery fees will apply. For hampers and non-perishable gift deliveries dispatched to Australia Post, see the above.

II. For business, school and hospital addresses, the Bella Floristry accepts no responsibility for delivered items that are redirected to the mailroom, front desk or reception.

CHANGES/CANCELLATIONS

Please make sure all order details are correct at time of ordering. We are unable to vary any orders within 48 hours of their delivery.

Due to high demand, some colours and varieties of flowers may need to be substituted to meet delivery times

3.  CUSTOMER OBLIGATIONS

Contact Details

I. Customers must supply Bella Floristry with a valid phone number and contact email.

II. Bella Floristry accepts no liability arising out of failure to contact a customer, where the contact details were not supplied, were invalid or incorrect.

Delivery Address

I. It is the obligation of the customer to ensure the recipient’s delivery address is correct.

II. Failure to provide the correct delivery details may result in incorrectly delivered goods, undelivered goods and additional redirect or redelivery fees.

III. Bella Floristry accepts no liability for incorrectly delivered or undelivered goods, where the customer made no reasonable attempt to correct the address within a reasonable period of time and/or the Bella Floristry acted reasonably when delivering the goods.

IV. Once delivered in accordance with your instructions, the product becomes the responsibility of the customer.

Recipient Details and Personalised Messages

I. The customer must ensure recipient details, such as their name and address are correct and also spelt correctly. Bella Floristry accepts no responsibility for any incorrect information, when such information results from a reliance on information provided by the customer.

II. In regards to internet orders, customers should ensure that their personalised message is written to their satisfaction. Bella Floristry accepts no responsibility for incorrect spelling, grammar or formatting.

4. ALTERATIONS AND AMENDMENTS TO ORDERS

I. We are unable to provide any alterations or amendments (including cancellations) for orders that have already been prepared and/or in transit.

II. Bella Floristry reserves the right to refuse alterations and amendments.

Hampers and non-perishable gifts

I. Alterations and amendments must be requested by 1.00pm (EST Sydney Time), the day before the set delivery date.

II. Same day deliveries are only available for hampers in certain locations.

III. Alterations and Amendments Disclaimer: during Special Events, including but not limited to, Valentine’s Day, Mother’s Day and Christmas deliveries, all orders are final and Bella Floristry reserves the right to not accept any alterations, amendments or cancellations of already placed orders.

5. CANCELLATION OF ORDERS

I. Cancellation requests received at minimum twelve (12) hours prior to the scheduled delivery date for deliveries, will incur an administration fee of 50%. Customers may opt for the gift voucher to the full value of the order if they wish to avoid cancellation fees. Please contact us to discuss your options.

II. Cancellations received after the applicable period stated above, are void.

III. If the cancellation is authorised the difference will be refunded, within three (3) to five (5) working days, or at the discretion of the customer’s bank/financial institution.

IV. Bella Floristry is unable to cancel orders that are already prepared and/or are with a courier for delivery.

6. COMPLAINT POLICIES

Three Day Complaint Policy

I. Any dissatisfaction with the product(s) must be communicated to Bella Floristry within three (3) days of delivery.

II. Bella Floristry reserves the right to request photos of the original product(s). To assist us in quality control it is our policy, if requested by us, to collect the original products.

Hampers and non-perishable gifts

I. In the event that there are damaged goods in the hamper, please contact us immediately.

II. Bella Floristry reserves the right to request a photo of the damaged goods and/or a return of the hamper/damaged goods to a reply paid address.

7. PURCHASE AND SALE OF ALCOHOL

I. Bella Floristry support the Responsible Service of Alcohol. All orders for liquor are facilitated and processed by Bella Floristry.

II. Under the Liquor Control Reform Act 1998 it is an offence for a licensee to supply liquor to a person under the age of 18 years. It is an offence for a person under the age of 18 years to purchase or receive liquor from another person.

III. Alcohol quantities are limited to 1.5litres per recipient. When placing orders customers should ensure that they do not exceed sending the permitted alcohol limit of 1.5 litres (approximately two bottles) per recipient.

IV. Purchaser Representation: By ticking the ‘I agree’ button during the checkout process, the purchaser represents that they and the recipient, are over 18 years old. The purchaser accepts that it is an offence to falsely represent they are of legal age to purchase alcohol and to obtain alcohol on behalf of a person who is under 18 years.

V. Delivery: Upon delivery of alcoholic products, the recipient maybe required to provide a valid ID for proof of age and sign for the goods.

8. PRODUCT RANGE

Availability

I. Customers will be informed when a selected product is not available in the delivery location.

II. When a product is unavailable Bella Floristry may be able to offer you an alternative product.

III. Products are available for delivery across the Wollongong and Illawarra region only, unless agreed otherwise.

Substitution and Seasonal Availability Disclaimer

I. Bella Floristry endeavours to fulfil orders in compliance with product descriptions, however orders may be subject to seasonal and product availability.

II. Bella Floristry reserves the right to substitute products and items when necessary. Utmost care is taken to ensure the final product is as similar in quality to the requested item. Substitutions and alterations to the style of a product will be of similar quality and value.

Photography and Products

I. For photographic purposes containers such as dishes, glasses or other props may be used for display purposes and are not included with the final product. The itemised product description available on the product page outlines the contents of final products. 

9. PRICING AND TRANSACTIONS

I. All prices quoted, unless otherwise stated, are exclusive of GST.

II. All prices, unless otherwise stated, are quoted in Australian dollars (AUD).

III. Product prices do not include delivery fees.

IV. In the event a customer is entitled to a refund, the refund will be made to the original credit card or paypal account. For paypal transactions the refund will be made to the paypal account.

We accept payment by Visa, MasterCard credit cards.

When providing your credit or debit card details you are agreeing that you are authorised to use that card and it must have sufficient available funds to cover your charges.

10. DISCOUNTS

I. Discounts apply to the product value and exclude the delivery charge.

II. Discounts may not be combined with any other offers, discounts or gift vouchers.

III. Discounts may not be redeemed for cash or transferred.

IV. Customers entitled to a discount must quote, enter or apply the valid discount code prior to order payment and finalisation.

V. Discounts will not be applied to an order after payment has been taken.

VI. These terms and conditions apply in conjunction with any terms and conditions, written on or associated with, ‘the discount’.

VII. Only one promotion code may be used per order.

11. GIFT VOUCHERS

I. The voucher is redeemable by the bearer for Bella Floristry merchandise to the value stated on the front of the voucher.

II. The voucher may not be used after the expiry date as stated on the certificate and is not exchangeable, refundable, replaceable or redeemable for cash, payment of accounts or other gift vouchers or discounts.

III. A minimum purchase value of $49.95 as stated on the gift voucher is applicable. The minimum purchase value is exclusive of delivery fees.

IV. The voucher is valid for deliveries made within the specified Bella Floristry delivery network only.

V. The voucher cannot be used in conjunction with any other promotion, discount or certificate offer. Only one discount will apply per order and it will be the larger discount of the two.

VI. Limit of one voucher per order applies.

VII. Bella Floristry is not responsible or liable for vouchers that are lost or stolen.

VIII. Gift voucher may only be redeemed on the Bella Floristry websites, or over the phone.

X. The Bella Floristry will not redeem a voucher if our records indicate that it has already been redeemed or has not been issued.

XI. The value of this certificate can only be applied to orders over $49.95 and cannot be applied after your transaction has already been processed and completed. If forgotten, the voucher must be saved and used towards your next purchase.

XII. Any inconsistencies and issues arising from differences between the terms and conditions listed here and presented on the gift certificate/voucher is at the discretion of Bella Floristry to resolve.

XIII. Gift voucher orders placed outside of business hours will be posted on the next business day.

XIV. For orders placed on Bella Floristry websites, voucher discount will be applied once the order has been processed by the consultant.

13. FRAUD

I. Any party engaged in illegal activities involving the use of Bella Floristry websites will be subject to civil and criminal sanctions and prosecution.

II. Bella Floristry does not guarantee that it will be able to prevent any illegal or inappropriate use of its websites, nor that it will give notice of any illegal or inappropriate use of its websites.

III. It is illegal to place orders under a false name, with a fraudulently obtained credit card or without the consent of the cardholder. Persons found to have placed a fraudulent order will be prosecuted.

14. GOVERNING LAW

I. The use of this website and these conditions is governed by and construed in accordance with the laws of Australia.

II. Any legal action arising out of its use shall be brought and enforced under the applicable Australian law.

III. By using this site, you agree to submit to the jurisdiction of the courts of Australia and any legal action pursued by you shall be within the exclusive jurisdiction of the courts of Australia.

15. THIRD PARTY SITES

Websites operated by Bella Floristry may provide links to related third party sites. Bella Floristry is not responsible for the privacy practices or the content of such websites and does not warrant the security of any information supplied to third party sites.

16. TRADEMARKS, COPYRIGHTS AND RESTRICTIONS

I. All material on websites owned, operated, licensed or controlled by Bella Floristry, including but not limited to images, illustrations, audio clips, and video clips, is protected by copyrights, trademarks, and other intellectual property rights which are owned and controlled by Bella Floristry its related companies or by other parties that have licensed their material to Bella Floristry.

II. Material on any website owned, operated, licensed or controlled by Bella Floristry is solely for your personal, non-commercial use. Such material may not be copied, reproduced, republished, modified, uploaded, posted, transmitted, or distributed in any way, including by e-mail or other electronic means, without the express prior written consent of Bella Floristry.

III. Use of the materials on any other website or networked computer environment, or use of the materials for any purpose other than personal, non-commercial use is a violation of Bella Floristry copyrights, trademarks and proprietary rights and is prohibited.

17. FORCE MAJEURE

Bella Floristry is not liable for failure to perform obligations, including but not limited to, the fulfilment of an order or a delivery, if such failure occurs as a result of acts of God (including fire, flood, earthquake, storm, hurricane or other natural disaster) war, hostilities, civil war, rebellion, revolution, insurrection, military or usurped power, terrorist activities, government sanction, blockage, embargo, labour dispute, strike, theft, lockout or interruption or failure of electricity or telephone service or any other event or phenomenon beyond Bella Floristry’s control.