Returns & Exchanges

Quality & Flower Maintenance

We pride ourselves on the quality of our products and services. It is important to remember that flowers are a perishable, natural product that will react to their immediate indoor environment and external weather conditions. We ensure only the freshest and highest quality flowers are hand selected, yet unfortunately once we dispatch our flowers a number of changes in condition may result in their longevity being reduced.

A sachet of flower food and a care card are provided with each purchase. Care instructions must be followed thoroughly in order to increase the life span and enjoyment of your flowers. To assist in prolonging their life, we recommend cutting the stems on a sharp angle and changing the water in the vase every two days. Air conditioning, extreme heat or changes in climate may also have an adverse effect on the flowers. Unfortunately, with all the possible variables, it is difficult for to guarantee the flower quality in every case.

Three Day Return Policy

On average, flowers should last between three (3) and seven (7) days. Should your flowers perish within three (3) days of the delivery date and we are satisfied that all care instructions provided have been followed, we will be happy to resend a new bunch of flowers. We reserve the right to request photos or images of the original flowers and it is required that, with any dissatisfaction with the freshness of the flowers, it be communicated to us within three (3) days of delivery.

To assist us in quality control, it is our policy to collect the original flowers. Regretfully, we cannot arrange to resend fresh flowers to you if the original flowers are disposed of and images are unavailable.

Cancellation Policy

Should you need to cancel your order, money will be refunded less a 50% administrative fee, ONLY if notice is received at minimum twenty-four (24) hours prior to the scheduled delivery date. We are unable to cancel orders that are already prepared and are on route for delivery. Cancellations received after the applicable period stated above (i.e. if delivery is on the same day) are void. You may opt for the full refund value to be issued in a form of a gift voucher to avoid administrative fee. Please contact us immediately if you need to discuss a cancellation of an order.

Refunds

As each flower is unique, so too are your special requirements and concerns surrounding your order. For that reason, we ask that you please contact us to discuss any queries or concerns you may have in relation to your flowers sent or received. A number of resolutions may be available to you and are subject to your particular situation.

Please note, all refunds for orders placed online or over the telephone are credited back to the original credit card on which the order was purchased or to the paypal account, if that form of payment is selected.